Refund policy
Every piece that leaves my studio is packed with care, and I want you to love what arrives at your door. Because each piece is handmade and truly one of a kind, all sales are final. However, if something arrives less than perfect, I want to hear from you.
If your piece arrives damaged, please reach out within 7 days of delivery at alixhowellceramics@gmail.com with:
- Your order number
- A photo of the damaged item
- A photo of the packaging it arrived in
I'll do my best to make it right, whether that's a replacement or a refund depending on what's available. Please note that I'm not able to cover damage that occurs after delivery due to misuse or accidents.