Privacy policy

Last updated: April 6, 2026

This Privacy Policy explains how Alix Howell Ceramics ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website or make a purchase. This store is powered by Shopify. By using our store, you agree to the practices described here.

What We Collect

When you place an order, we collect:

Your name, email address, shipping and billing address, and phone number
Payment information - processed securely by Shopify Payments. We never see or store your full card details.
Your order history and any messages you send us

When you browse our store, Shopify automatically collects certain technical information about your device and browsing session (such as your IP address and browser type) through cookies and similar technologies. This is standard for any Shopify-powered store.

How We Use Your Information

We use your information only to run our shop:

To process and fulfill your orders, including arranging shipping
To send you order confirmations and shipping updates
To respond to your questions or support requests
To send you marketing emails, if you opt in. You can unsubscribe at any time.

We do not use your information for advertising on third-party platforms, and we do not sell or rent your data to anyone.

Who We Share Your Information With

We share your information only as needed to complete your order:

Shopify, which hosts our store and processes payments — see Shopify's Consumer Privacy Policy at privacy.shopify.com
Shipping carriers (USPS, UPS) to deliver your order
Shipping software (Pirate Ship) to manage orders and postage

We do not share your information with marketers, data brokers, or any other third parties. We will share information if required by law or to protect against fraud.

Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know what personal information we hold about you
Request deletion of your personal information
Correct inaccurate information we hold about you
Opt out of the sale of personal information - we do not sell personal information

To exercise any of these rights, email us at alixhowellceramics@gmail.com. We will respond within the timeframe required by law and will never discriminate against you for exercising your rights.

Cookies

Our store uses cookies to support basic functionality such as your shopping cart and to help Shopify understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work properly if you do.

Data Retention

We keep your order and account information for as long as needed to provide our services and comply with legal obligations. You can request deletion of your data at any time by emailing us.

Our store is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page. Continued use of our store after any changes constitutes your acceptance of the updated policy.